Since 3DRT.com is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
- Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance.
- Download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping.
- Major defects: although all the products are thoroughly tested before release, unexpected errors may occur.
Replacement of the product of the same or around the same value can be offered;
- Product not-as-described: such issues should be reported to our Technical Support email. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer's false expectations or wishes are not honored. Sample products are available for evaluation purpose at our Downloads section.
Please note that we do not guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications themselves.
Our Technical Support is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.